Quick steps to raise a ticket from the Service Desk portal

Quick steps to raise a ticket from the Service Desk portal

Published:
May 17, 2019
How To

If you need technical assistance or information from our Customer Care team, you need to raise a new Service Desk ticket. A new ticket can be created by 3 different ways.

  1. Through our mobile app. Go to "Contacts" screen (swipe left twice from Greeting screen), click Email Support.
  2. Raise a ticket from the Service Desk portal.
  3. Email us on support@dayspringcare.com.au

Quick steps to raise a ticket from the Service Desk portal

  • Login to the portal. If you don't have an account, click Sign Up
  • Select one of the categories (Common Requests, Logins & Accounts or Applications).


  • To make sure the ticket is directed to the right channel, please make sure that you pick the right category.
  • If you are unsure, select Common Requests, fill in the form and press Send.


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