Quick steps to raise a ticket from the Service Desk portal

Updated: Sep 11, 2019

If you need technical assistance or information from our Customer Care team, you need to raise a new Service Desk ticket. A new ticket can be created by 3 different ways.

  1. Through our mobile app. Go to "Contacts" screen (swipe left twice from Greeting screen), click Email Support.

  2. Raise a ticket from the Service Desk portal.

  3. Email us on support@dayspringcare.com.au

Quick steps to raise a ticket from the Service Desk portal

  • Login to the portal. If you don't have an account, click Sign Up

  • Select one of the categories (Common Requests, Logins & Accounts or Applications).

  • To make sure the ticket is directed to the right channel, please make sure that you pick the right category.

  • If you are unsure, select Common Requests, fill in the form and press Send.

#howto #servicedesk

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