Getting ready for post-Covid norm
Updated: May 6, 2020
Undoubtedly, Covid-19 pandemic has disrupted our lives in 2020. A lot of things have changed. As a community, each one of us is required to adapt at a fast rate to survive.
Businesses, including home care businesses, need to adapt to continue to deliver quality services.
As a technology company, our team has been monitoring the situation and doing our part in helping home-care businesses. See our related posts:
In recent days, there have been conversations on the possibility of lifting Covid-19 restrictions on businesses early. We cautiously welcome this good news.
When a thing will start to get back to normal (the new normal) is uncertain. One thing that we are certain about is we need to get ready for the post-Covid norm.
Below are a few of our thoughts on how home care businesses (especially small & medium size) can get ready for post-Covid.
1. STAY CONNECTED WITH YOUR CLIENTS
Establishing a relationship and staying connected with your clients is important. This is especially important for elderly clients that due to Covid has temporarily reduced the service hours. These are a few ideas on how you can stay connected with your clients.
Call them and ask them "how are they going?". Schedule a time to call your clients; ask them "how are they going?" and check if they have any questions or suggestions.
Setup a digital or printed newsletter. Clients and family members want to know about the people behind the company. They want to see the faces behind the logo. For printed newsletters, you can use Canva, MS Word and others. For digital newsletters, you can use software like Mailchimp, or Constant Contact. Tip: You can export a list of client details (including emails) from Dayspring Care for an easy import to MailChimp or another emailing software.
Setup a Facebook page for your company. Share the latest news about your company on your Facebook page as a way for your clients and/or family members to be informed. Share encouraging quotes on your Facebook post. Tip: We regularly post encouraging quotes on our Dayspring Care Facebook page - feel free to re-share them.
PS: Facebook is also a great way to encourage & connect with your staff (and potential staff!)
2. BOOST YOUR ONLINE / DIGITAL PRESENCE
You have probably heard that it's important to have a website for your business. That statement is more important now for post-Covid compared to pre-Covid.
Review your website, put your clients' hats on and see if it's easy for your clients to contact you and find information.
With many people that are now accessing the website from their smartphones, make sure your website is mobile-friendly. Enter your website on this FREE tool to check.
As mentioned in the previous section, if you don't have a Facebook page - now it's the time to have one.
A digital newsletter is an excellent idea to communicate with your clients & staff!
3. EFFECTIVE REMOTE WORKFORCE
Social distancing most likely will stay for a while. Staff may need to continue to work from home or remotely. Transitioning your business to online is important. Check out our previous blog on Tips on transitioning your home care business online.
Make sure that paper works (mileage claims, progress notes, care plan, etc) can be transferred and stored digitally.
Make sure that you have effective task management and online meeting arrangements.
Make sure that your policy & procedures are updated to reflect the remote workforce arrangement.
A few useful workplace related info
SafeWork Australia Signage & posters https://www.safeworkaustralia.gov.au/doc/signage-and-posters-covid-19
SafeWork Australia Covid-19 information for workplaces https://www.safeworkaustralia.gov.au/covid-19-information-workplaces
FREE 2x30 mins technology consultation for home care businesses
Do you need assistance or advise on how to transition your business online?
You want to ask questions on getting ready for Post-Covid norm?
In the month of May & June; we are offering no-string-attached FREE 2x30 mins technology Zoom meeting sessions. If you are interested, submit your details HERE.
No-string-attached? Yes, you don't have to purchase our Dayspring Care to book this technology consultation. This is how we want to give back and help one another.
Only 30mins? That's correct. We believe we can give you advise or point you to the right direction within 30 mins. When you contact us, we will send you list of questions on how we can help you.
Why 2 times? Because we know that people usually have more questions after the initial consultation. By the way, it's optional. If you don't need it, you don't have to take the 2nd one.
About Dayspring Care
Dayspring Care is a cloud-based software solution for home care businesses here in Australia. Check out our a quick intro video below and to book a demo just email us at firstname.lastname@example.org.