• David Widjaja

Progress notes are a vital part to communicate how your team is delivering the quality of care to your clients.

To make the process easier for you, DSC has worked hard to give you some new features in our recent update. Using DSC, you are able to capture progress notes, with greater detail, in less time.

These features include:

  • Attaching File (Image or PDF) to your Progress Notes

  • A 5,000 characters Progress notes and Additional notes, and

  • Generate Automatic Progress Notes through the DSC Care Checklist

A Picture is Worth a Thousand Words

Sometimes, it's easier to elaborate your notes with a picture. On the recent update of DSC, you can attach a picture or file to your Progress Notes. Yes, you can take a picture on your mobile then attach it as part of your progress notes. Note that this requires a Google Drive setup by your company (our consultant can help you to set it up!).

Automatic Progress Notes

Our DSC App has a Client Care Checklist for your team of Support Workers, to check off the tasks they need to complete for that day.

Just by ticking off the checklist, not only do they keep track of what needs to be completed, but an Automatic Progress Note can be generated right away.

Why type a hundred words when you can do it with a few clicks.

This feature is already out and ready to use through the DSC App.

Interested? Click the button below to see it in action.

Have any questions?

If you need help or have any questions on our Android app or you have suggestions to improve our app further, do contact our team at support@dayspringcare.com.au.

Don't have an app for your Support Workers? Want to make things simpler for Support Workers?

If you would like to learn more about our Start to Finish home care management software, please contact us for a 30-mins web demo.

Contact us on either hello@dayspringcare.com.au

OR Click the "Book a Demo" button below.

Your Service Agreement is the first step towards the relationship between Service Provider and your client.

So to help you get started, this blog will give you the resources and links you need to create your Service Agreement, including;

  • The Service Agreement Basics

  • FREE Starter Service Agreement Template for NDIS Providers

  • Library of Links to websites and resources to get to the right places.

Scroll down to grab your FREE Starter Service Agreement Template.

Service Agreement Basics

The Service Agreement is a written agreement that you decide as a Service Provider with your NDIS participant, on what are the expectations, rights and responsibilities for both you as the Service Provider and the client.

We should note that your client does not NEED to enter into any written agreement if they do not want to.

However, the Service Agreement is so commonly used by Service Providers as a way to clarify and describe what services and supports are to be delivered for the participant and protect the Service Provider to their rights and responsibilities should there be any incidents.

With a written Service Agreement, you can ensure that both you (the Service Provider) and the participant are on the same page.

Provider Obligations

NDIA (National Disability Insurance Agency) is not a part of the negotiation between the Service Provider and participant. However, the NDIA can interfere if it is not under the NDIS Act 2013 and NDIS Pricing Arrangements and Price Limits (check out our blog for the 2021 version of the NDIS Pricing Arrangements and Price Limits).

It is important that your Service Agreement is able to comply with other obligations listed below:

  • NDIS obligations - NDIS Act 2013 & NDIS Pricing Arrangement and Price Limits

  • NDIS Quality and Safeguards Commission - NDIS Quality and Safeguards Commission

  • ATO

  • Other - Australian Consumer Law.

Creating your Service Agreement

Your FREE Starter Service Agreement Template is right here! Just click the button below

Things can get a little complicated in creating a solid Service Agreement. So here, we have compiled possible sections that you should have in your service agreement. All these sections have been written out in our FREE Starter Service Agreement Template. Just click the button above, to grab your FREE copy right now!

Here is a list of things that you should consider adding to your Service Agreement:

  • Parties

  • NDIS and this Service Agreement

  • Schedule of Supports

  • Responsibilities of Provider

  • Responsibilities of [Name]

  • Payments

  • Changes to this Service Agreement

  • Ending this Service Agreement

  • Feedback, complaints and disputes

  • Goods and Services Tax (GST)

  • Cancellation Policy

  • Contact Details

  • Agreement Signatures

Now that you know what a Service Agreement is and what’s required.

Below is a library of links that we think would help you get on the right track to completing a Service Agreement both you and your client would be happy with.

In it, includes links to the NDIS pages that you should check out, other templates that we have referenced from our NDIS Service Agreement Template, and a few others.


Recently, the NSW Government has made it mandatory for disability Support Workers to get the COVID19 vaccine (NDS News).

“Workers working with delivering disability of services in person must NOT provide services unless they:

  • Have received on dose of a COVID-19 vaccine by 9am on 25th of October

  • Have received two doses of a COVID-19 vaccine by 9am on 29th of November

  • Have a medical contraindication certificate from a medical practitioner. “

In consultation with a few of our clients, our team has worked on a few improvements to make work simpler for Home Care managers to manage, roster and schedule the Support Workers taking into account this latest development.

In a similar fashion to Police Check, First Aid Certificate and Working With Children Certificate; now you can check & manage the status of the COVID-19 vaccine certificates or the medical exemptions within our system.

These new features will help Home Care managers to:

  • Set the vaccination details & status of your team of Support Workers

  • Obtain an overview of your entire Support Workers and their certificate statuses.

  • Manage mandatory certificates requirements

If you need help on how to use this new set of improvements, visit our Help Centre OR you can contact our Support Team using the link below:


We are committed to helping Home Care providers to provide better quality care by developing features that are relevant for you and your team.

If you have an idea of how we can help you further, please contact our team at support@dayspringcare.com.au

Interested in making your work simpler?

If you would like to learn more about our Start to Finish home care management software, please contact us for a 30-mins web demo.

Contact us on either hello@dayspringcare.com.au

OR Click the "Book a Demo" button below.